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- Live by our mission
- Cost effective
solutions and services.
- Taking ownership of a problem, if there is one. Solve it quickly and document what we are doing to prevent it from ever happening again.
- Answering the phone promptly. Customers should always have the ability to speak to a CBI Associate, rather than voice mail. If they are not available, calls are returned promptly.
- Know our clients. Customers should be able to contact an associate at CBI who understands their needs if their main contact is out.
- Offer ideas to
reduce costs and improve effectiveness.
- Contact and visit clients as often as needed.
- Convey a positive attitude.
- Be a dedicated partner.
- Share our core values
- Are looking for innovative ideas to improve quality and productivity
- Require customized services and reports
- Require Six Sigma (3.4 errors/million) quality and service levels
- Encourage contact at multiple levels between associates
- Want our participation in their marketing process
- Work with us as a partner
- Want us to be successful
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CBI's Best Customer