Core Values (What Will Never Change)

   Integrity
   Respect for Each Other
   Quality Integration

 Core Competencies

1. Listening for Understanding
   Our ability to listen with an open mind ensures a complete understanding of customers, associates and business partner’s needs. We achieve this through ongoing training and a reinforcement process.



2. Relationship Management
   We believe that successful client relationships are multi-level and span many departments. We focus on ongoing needs problem solving and rapport building, which result in a mutually beneficial business relationship.



3. Knowledge Partnering
   The success of our client interactions depends on accurate needs identification and knowledge sharing. CBI responds to its customers’ needs through our ongoing identification and analysis of their goals. If we don’t currently perform a particular service or function, we work to find and manage a source that can. This enables us to find the best potential solution for our clients’ evolving needs.



4. Six Sigma Quality Integration
   CBI has a total commitment to Six Sigma (“3.4 errors per million”). CBI does not just fix the problem; it finds the cause, takes action to prevent its re-occurrence and measures to assure that the problem never happens again.



5. Customization
   Each of our clients have different challenges. Having complete flexibility to design custom systems and processes enables us to analyze, understand and meet each customer’s individual needs.

 Our Commitment